Privacy Policy

The data controller is NEMAU CLOUD, a SASU (single-shareholder simplified joint-stock company), whose registered office is at 28 rue des Trois Fontaines, 30000 Nîmes, France.

For any question about this policy or your personal data, contact us at contact@nemau-cloud.com.

Depending on how you interact with us, we may process:

• Identity and contact details you provide (name, email address, company).
• The content of the messages and requests you send us through the contact form or by email.
• Account and billing data, once an account is opened (billing details, transactions).
• Technical and usage data (IP address, server and access logs, browser and device information).
• Cookie and audience-measurement data, as described in the Cookies section.

We process your data for the following purposes, each with its legal basis under the GDPR:

• Responding to your requests and preparing a possible contract: pre-contractual steps and our legitimate interest.
• Providing and operating the services: performance of the contract.
• Billing, accounting, and meeting our legal obligations: legal obligation.
• Securing the platform and preventing fraud and abuse: our legitimate interest.
• Audience measurement and, where applicable, marketing communications: your consent.

We use strictly necessary cookies to make the site work and to remember your language preference; these do not require consent.

Subject to your consent, collected through the cookie banner, we use a privacy-friendly audience-measurement tool to understand how the site is used. You can accept or decline optional cookies at any time from the banner.

Your data is accessed only by authorised members of our team and by the processors that help us run the service: our hosting provider in France, our email-delivery provider, and our audience-measurement provider.

We do not sell your personal data and we do not share it with third parties for their own marketing.

Platform data is hosted in France, within the European Union. Where a processor operates outside the EU, we put in place appropriate safeguards (such as the European Commission's Standard Contractual Clauses).

We keep personal data only as long as necessary for the purpose it was collected for:

• Contact and prospect data: up to 3 years after our last meaningful exchange.
• Account and billing data: for the duration of the relationship, then as required by law (for example, invoices are kept for 10 years in France).
• Technical logs: a limited period for security and troubleshooting.

Under the GDPR, you have the right to:

• Access your personal data and obtain a copy.
• Have inaccurate data corrected.
• Request erasure of your data.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw your consent at any time, without affecting prior processing.
• Lodge a complaint with the CNIL (the French supervisory authority, www.cnil.fr).

To exercise your rights, email contact@nemau-cloud.com. We may need to verify your identity before responding.

We apply technical and organizational measures to protect your data, including encryption in transit, access control, multi-factor authentication for sensitive operations, and audit logging. More detail is available on our Security page.

We may update this policy to reflect changes in our services or in the law. The effective date above indicates the latest version.

Questions about this policy or your data: contact@nemau-cloud.com.